Refund Policy
Refund Policy
Effective Date: May 1, 2025
Thank you for subscribing to InfinixAI. We are committed to delivering high-quality AI services and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Subscription Plans (Monthly & Yearly)
We offer non-refundable subscription plans unless required by law or under exceptional circumstances.
However, we understand mistakes happen, so we offer:
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First-Time Refund (New Users Only):
If you're a new customer and are unsatisfied within 7 days of your first subscription purchase, you may request a full refund. -
Pro-Rated Refunds:
We do not provide pro-rated refunds for unused time when you cancel mid-subscription.
2. Renewals & Cancellations
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Auto-Renewal:
Your subscription renews automatically unless canceled before the renewal date. -
Cancellation:
You may cancel at any time via your account settings. Access to features continues until the current billing cycle ends.
3. Failed Charges & Disputes
If a payment fails or is reversed, access to your subscription may be suspended until payment is resolved.
For billing disputes, please contact us first at info@infinixai.com before contacting your bank or card provider.
4. Exceptions
Refunds will not be granted in the following cases:
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Abuse of the platform
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Violation of our Terms of Service
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Extensive usage of AI credits or services before cancellation
5. Contact Us
If you believe you qualify for a refund or have any billing-related questions, contact our support team: